Sereno Ear Cuff
The Most Interesting luxuriously crafted modern jewelry for the Modern Fashion Chameleon.
The perfect kiss of pearl worn on the ear, perfect for the non-pierced ears or to up your ear game. Adjustable to the ear, for a tighter fit give it a light squeeze when worn on the ear.
Free shipping within Continental US.
Order fulfilment from 7 Business Days up to 4 weeks depending on the piece
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
ONE OF A KIND ITEMS / CUSTOM ITEMS (this includes any altered, special sizing requests) : All items are non-refundable. FINE, DEMI-FINE, PIERCING ITEMS: All 18k gold, 14k gold and 10k gold items are non-refundable.
Exchanges and store credits are allowed upon approval. Exchange requests must be made within 7 days of delivery.
SILVER, BRASS AND GOLD PLATED ITEMS: Return request must be made within 7 days of delivery. Returns must be authorized by the Eugenia Chan Customer Service Team and will take approximately 5 business days to be approved. Authorized returns must be sent within 7 days of approval along with a tracking number, otherwise the return will no longer be authorized. Packages without prior authorization from Eugenia Chan Customer Service Team will be returned to sender. Shipping charges are non-refundable. Sender is responsible for return shipping costs.
For all return requests, please fill out Contact Form. Please include Contact Info, Order # or Full Name of Purchaser, Date of Purchase and a brief description of the return or exchange request.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Unfortunately, we cannot accept returns on sale items or gift cards.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too. * Currently due to COVID, Gold plated or Vermeil items are experiencing heavy delays in production. Orders cannot be cancelled or be refunded during the wait time as orders are put into production after the order is placed. Once the order has arrived, a request for refund may be submitted and will be at Eugenia Chan's discretion.