If, for any reason, you are unhappy with your purchase at korwater.com, you may send it back to us within 30 days of receipt. As long as the product is in resalable condition, KOR Water will refund the purchase amount minus shipping costs or, if you request an exchange, ship new product. Please note the following:
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The item(s) must be returned in the original product packaging and in resalable condition
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KOR will issue credit to the card used at time of purchase for the original purchase price. All accepted exchanges will be processed and shipped within 1 to 2 weeks
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KOR is not responsible for returns or exchanges lost in transit.
To return a purchase, please do the following:
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Request a Return Merchandise Authorization (RMA) below or reach out to CustomerCare@korwater.com.
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Wait for RMA to be sent to you by our Customer Care team (usually within 24 hours).
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Securely package your items for shipping so they won't be damaged in transit!
Include the following information inside your package:
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Your daytime phone number
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Mailing address
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E-mail address
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The return authorization number
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The original order number
Refund Policy:
If, for any reason, you are unhappy with your purchase at korwater.com, you may send it back to KOR within 30 days of receipt. As long as the product is in resalable condition, KOR will refund the purchase amount minus shipping costs or, if you request an exchange, ship new product. Please note the following:
-
The item(s) must be returned in the original product packaging and in resalable condition.
-
KOR will issue credit to the card used at time of purchase for the original purchase price. All accepted exchanges will be processed and shipped within 1 to 2 weeks.
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If KOR is unable to accept the return or exchange, you will be notified by our Customer Care team via e-mail or phone.
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KOR is not responsible for returns or exchanges lost in transit. We highly recommend using a traceable shipping service.
